Privacy Policy
Last updated: May 2026
1. Information We Collect
When you use our website or request service, we may collect the following information:
- Name, email address, and phone number
- Service address and location
- Equipment information you provide
- Service history and appointment details
- Photos you upload of your equipment
2. How We Use Your Information
We use the information we collect to:
- Schedule and confirm service appointments
- Send appointment reminders and follow-up communications
- Maintain your equipment service history
- Communicate with you about your service requests
- Improve our services
3. Text Messaging (SMS)
By providing your phone number and requesting service, you consent to receive text messages from Heartland Power Service related to your appointments, including appointment confirmations, reminders, and service follow-up messages.
Message frequency: Message frequency varies based on your appointment schedule. You may receive up to 4 messages per appointment.
Message and data rates may apply. Contact your mobile carrier for details.
To opt out: Reply STOP to any text message to unsubscribe. Reply HELP for help. You can also contact us at 317-207-6058.
We do not share or sell your mobile phone number to third parties for marketing purposes.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with service technicians assigned to your appointment and third-party service providers who assist in operating our platform (Supabase, Vercel, Resend, Twilio) solely for the purpose of delivering our services.
5. Data Security
We take reasonable measures to protect your personal information using industry-standard encryption and secure authentication. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your information for as long as you are an active client and for a reasonable period thereafter. You may request deletion of your account by contacting us.
7. Your Rights
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of text message communications at any time
8. Contact Us
Heartland Power Service · Greenfield, IN 46140 · 317-207-6058 · jadams@heartlandpowerservice.com